For Housekeeping Supervisors ·
What you'll accomplish
By the end of this guide, you'll have a Claude Project loaded with your property's room standards, SOPs, vendor contacts, and common scenario scripts. You (and any relief supervisor) can ask it questions and get instant, accurate answers — without hunting through a binder or calling you on your day off.
What you'll need
Go to claude.ai and click "Sign up." Enter your email and create a password. Verify your email when prompted.
What you should see: The main Claude chat interface — a clean screen with a text box at the bottom.
Troubleshooting: If your work email is blocked by your company's IT, use a personal Gmail or Yahoo email instead.
On the left sidebar, look for "Projects" (if you're on Claude Pro) or find the option to create a new conversation. On the free version, you'll work in a regular conversation — it won't persist between sessions, but you can save your setup instructions and paste them in each time.
If you're on Claude Pro:
What you should see: A blank project workspace with a chat area and a place to add instructions.
In the "Project instructions" or "Custom instructions" field, type a description of what this assistant is for. Here's a template to customize:
You are the housekeeping operations assistant for [Property Name], a [number]-room [hotel type] in [city].
You help the housekeeping supervisor and any relief supervisor answer questions about:
- Room cleaning standards for each room type
- Linen par levels and supply procedures
- Maintenance work order procedures
- DND room handling policy
- Lost & found procedures
- VIP room setup requirements
- Common guest complaint responses
- Staff scheduling procedures
Answer questions concisely and practically. When you're unsure, say so. Use the information I've given you — don't make things up.
Click Save.
What you should see: The instructions are saved and will be used in every conversation in this project.
Now add the actual information the assistant needs to know. Click the "+" icon to add documents, or paste them directly into a message:
Don't worry about formatting — Claude understands plain text just fine.
Troubleshooting: If the document is too long to paste, break it into sections and add them one at a time.
Ask it questions you actually get asked:
What you should see: Claude answers your questions using the information you've provided, in plain language.
Once it's set up, bookmark the project URL so you can access it from your phone during a shift.
Troubleshooting: If Claude gives a wrong answer, correct it: "Actually, our procedure is [X]." Claude will use the correction in the rest of the conversation.
For daily reference: "What's the procedure for a room that's been marked Do Not Disturb past 3pm?"
For supply questions: "We're running low on queen sheet sets — what's the order process and who do I contact?"
For training a new hire: "Explain our bathroom setup standard to a new room attendant. Keep it simple."
For escalating to management: "A guest is threatening to leave a bad review because their room wasn't ready at check-in. What should I tell them and what do I document?"
For relief supervisors: "I'm covering this property for the first time. What are the 5 most important things I need to know about how this housekeeping department operates?"